We are Goldfish, a shop that sells the best kids clothes online and offline. That's why we collect just enough information from you to be able to deliver your clothes, let you know when there are promotions and keep you up to date with all the fun in our shop.
We don't give your tasteful purchase history to intelligence services or Cambridge Analytica, but feel free to read the details yourself below.
Vis bvba, established at Leopoldstraat 20, 2800 Mechelen, Belgium, with online shop www.goldfish.be and physical shop Goldfish Kids Web Store at Onze Lieve Vrouwe Straat 118, 2800 Mechelen, Belgium (hereafter we, or us)
is responsible for the processing of personal data as set out in this Privacy Statement.
Personal data that we process
We process your personal data because you make use of our services and/or because you provide these to us yourself.
- First and last name
- Date of birth
- Place of birth
- Address details
- Telephone number
- E-mail address
- IP Address
- Other personal details that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Data about your activities on our website
- Data about your surfing behaviour across different websites (for example because this company is part of an advertising network)
- List of customer contact details via an app
- Internet browser and device type
- Bank account number
For what purpose and on the basis of which basis do we process personal data?
Vis bvba processes your personal data for the following purposes:
- Processing your payment
- Sending you our newsletter and/or advertising leaflet because you have shown interest in our offer by making a purchase or subscribing to the newsletter
- Inform you about changes to our services and products
- Offer you the possibility to create an account
- To deliver goods and services to you
- Google Analytics analyses your behaviour on the website in order to improve the website and to tailor the range of products and services to your preferences
- Zopim.com to chat with you if you have any questions
We process your data on the basis of contractual obligations. We use your address and payment details because you want your package of clothes to reach you. By buying clothes from us or using a loyalty card, you indicate that you are interested in our products. We therefore believe that we should be able to keep you informed of offers through our newsletter and mailings.
How long we keep personal data
Vis bvba does not retain your personal data any longer than is strictly necessary for the purposes for which your data is collected. You can have your data changed or deleted at any time.
Sharing of personal data with third parties
Vis bvba provides only to third parties and only if this is necessary for the execution of our agreement with you, for example to send a package or to handle a payment order or to comply with a legal obligation.
Cookies, or similar techniques, that we use
During your first visit to our website, we have already informed you about these cookies and asked your permission to place them.
You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store any more cookies. In addition, you can delete all information previously stored using your browser settings.
Reviewing, modifying or deleting data
You have the right to inspect, correct or delete your personal data. You can do this yourself via the personal settings of your account. You also have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you.
If you wish to exercise your right to object and/or right of data transfer or if you have any other questions/remarks about the data processing, please send a specified request to [email protected].
To make sure that the request for inspection is made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) unreadable in this copy. This is to protect your privacy. Vis bvba will respond to your request as soon as possible, but in any case within four weeks. Vis bvba would also like to point out to you that you have the possibility to file a complaint with the national supervisor, the Authority Personal Data.
How we secure personal data
Vis bvba takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via [email protected].